What is Ed Greene & Co's return policy?

Ed Greene & Co accepts returns within 10 days from the date of purchase. If you are not completely satisfied with your purchase, you may return the item for a refund or exchange.

What items are eligible for return?

Most unused and unopened items in their original packaging are eligible for return. Please note that certain items, such as perishable goods, may not be eligible for return.

How do I initiate a return?

To initiate a return, please contact our customer support team at [email protected]. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

What are the conditions for a valid return?

To qualify for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Any items showing signs of wear, damage, or alteration may not be eligible for return.

Do I need a receipt for the return?

Yes, a proof of purchase, such as the original receipt or order confirmation, is required for all returns. This helps us verify the purchase and process the return accurately.

How long does it take to process a refund?

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed within 10-15 days to the original method of payment.

Are there any restocking fees for returns?

Ed Greene & Co does not charge restocking fees for eligible returns. However, shipping costs are non-refundable.

Can I exchange an item?

Yes, Ed Green & Co offers exchanges for items of equal or lesser value. To initiate an exchange, please contact our customer support team. We will guide you through the exchange process.